Shop Policy and FAQ

(Last updated July 11, 2024)

This page details order procedures, store policies and frequently asked questions. Dynamo-Deepblue Art & Design (henceforth referred to as such, as “Dynamo-Deepblue”, or as myself) is run by one person. Please be considerate of any mistakes I may make, any delays caused by personal situations, and shipping times while processing your order.

NOTICE BEFORE BUYING: I run my business from my home, which is smoke-free. Additionally, I live with a cat, and although I do not allow her to come in contact with my products, please keep this in mind if you have pet allergies and are considering purchasing from my shop.

SHIPPING

New orders are shipped all at once on Tuesday of every week. If you make your purchase on a Tuesday, your order may not be shipped until the following Tuesday, depending on the time of day it was placed. I ship once a week to reduce the number of trips to the post office.

Each order receives tracking information when it has been shipped.

Dynamo-Deepblue Art & Design is based in the United States. You can expect these delivery time frames once your package has shipped (on average):

USA: 3-7 days
Canada: 1-2 weeks
Everywhere else: 2 weeks to 1 month

Even with these time frames, please allow some extra time for delivery due to factors such as: the COVID-19 pandemic, inclement weather in your area, or other sorts of delays with your local postal carrier.

IMPORTANT: Once your order has been shipped, I no longer have any control of the package. Dynamo-Deepblue Art & Design is not responsible for any shipping delays or damage while in transit.

It is the customer’s responsibility to provide correct address information. Please do not hesitate to reach out via the Contact form if you need to change your address information before your order ships.

Please do not write delivery instructions in the notes section at checkout; anything you write here will not be seen by your local mail carrier. Please use the "Address Line 2" space when inputting your shipping information for apartment numbers and gate codes.

This is a list of countries and territories I have successfully shipped to so far: Australia, Austria, Canada, Chile, Denmark, Finland, France, Germany, Iceland, Ireland, Japan, Malaysia, Martinique, Mexico, Netherlands, New Zealand, Norway, Philippines, Russia, Singapore, Sweden, Switzerland, Taiwan, United Kingdom.

RETURNS AND EXCHANGES

Returns or exchanges are not accepted for any reason. If I make a mistake with your order, contact me immediately with a photo of what you received and a solution will be worked out accordingly.

Cancellations are allowed within 24 hours of placing the order ONLY. At any point beyond this 24-hour window, you must provide a reason and proof for your cancellation. Please note that Big Cartel, the site that hosts my shop, does not have the option to refund orders. If you request and receive a refund, your order will be marked as shipped so that your order is no longer in my list of outstanding orders, but you will NOT receive any sort of product.

LOST PACKAGES

As stated above, Dynamo-Deepblue Art & Design is not responsible for any shipping delays or damage while in transit. I am also not responsible for any lost packages due to incorrect address information, or due to the fault of your local postal carrier.

If you have not received your package within 2 months (USA), or within 4 months (Canada and elsewhere), please reach out to me via the Contact form with your order number and details, and we will discuss your options. Depending on the situation, you may receive a refund, a replacement package, or a discount coupon. You will not be eligible for these compensations if incorrect address information was provided.

If you take longer than 2 months (USA) or 4 months (Canada and elsewhere) to reach out about a problem with your order, I can no longer assist you with your package in any way, shape or form. Once these time frames have passed, Dynamo-Deepblue assumes that no problems with your package have occurred and considers the transaction finalized. Tracking numbers are recycled through the postal system after a certain amount of time, and I will no longer be able to help you locate your package if you have not received it in the specified time frames, as your tracking number will eventually be reused for a completely unrelated package. At this point, if you would still like the items you ordered previously, you will have to place a new order.

DAMAGED PRODUCTS

IMPORTANT: All keychains (charms) I currently sell typically have a plastic film on one or both sides. They come this way when I receive them from the manufacturer, and its purpose is to prevent the acrylic underneath from being damaged. The plastic film can make the charm look scratched, worn, or frayed, but the plastic can be easily peeled off with your fingers to reveal the smooth acrylic underneath. I typically provide cards with a note about this in every order, but in the event you did not see or receive that card, or were simply unaware of the plastic, please do not assume that your keychain is damaged before removing it.

If any product you receive has actual damage (stained, broken, scratches, bent, cracks, etc.) please reach out to me at [email protected] with photos of the damage IMMEDIATELY. Depending on the severity of the damage and what it was caused by, you may receive a free or discounted replacement package. Any damages reported a significantly long time after your package was delivered, or if the damage was caused by you, will not be considered.

PREORDERS

Products available for preorder are items that you can purchase ahead of time before they are manufactured, so that when I receive them, they will be shipped shortly after without having to wait for on-hand stock to be available. Please wait for at least 2 months for any preorder items to arrive. Contacting me about the estimated delivery time of your preorder will not expedite this process.

This is the usual process for preorder fulfillment:

1. Preorders are open for purchase.
2. After the preorder period is closed, the product order is placed with the manufacturer, and I await proofs/photos of the products.
3. Actual production begins on the items.
4. Merch items ship to me (from China to USA)
5. I receive and inspect the merch, and count any additional stock and/or take photopgrahps. Items are then prepared to be shipped all at once, along with any additional orders placed in this timeframe.
6. You receive your package!

Please note that if you purchase preorder items along with items that are not labeled for preorder (meaning I currently have them on hand), that every item in your order will be shipped once I have received all preorder items. Please contact me or make separate transactions if you would like your non-preorder items sooner.

FREQUENTLY ASKED QUESTIONS

The item I want to purchase is sold out! Will you be restocking it?

Possibly! If there’s a certain item you’d like, feel free to email me and ask me about it and I will be able to give you a definitive answer for that specific product.

If the item you want to purchase is listed under Clearance or Last Chance, it will most likely not be restocked once it sells out.

I have an idea/suggestion for a product! or Will you be making [specific character/item]?

Feel free to let me know what you'd like to see me make by contacting me using the Contact page, on Twitter (@DynamoDeepblue), or via email! There's no guarantee that it will be made, but your feedback is always greatly appreciated and it allows me to potentially expand my shop for the future.